T’s & C’s
Thank you for shopping with us! We want you to love The Hoolashoota, but if you’re not completely satisfied with your purchase, we’re here to help.
Returns
- Eligibility Window: You have 30 days from the date of delivery to request a return.
- Condition of Item: To be eligible for a return, The Hoolashoota must be unused, in the same condition you received it, and in its original packaging.
- Proof of Purchase: Please include a receipt or proof of purchase with your return request.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at hoolashoota@gmail.com.
Return Shipping
- Customers are responsible for paying their own return shipping costs, unless the item is defective or we made a mistake with your order.
- Shipping costs are non-refundable unless the return is due to our error.
How to Initiate a Return
- Email us at hoolashoota@gmail.com with your order number and reason for return.
- We will reply with return instructions and a return address.
- Once we receive your item and process the return, we’ll notify you via email.
If you have any questions or concerns about your return or refund, feel free to reach out to us at hoolashoota@gmail.com.